शिपिंग नीति
Fulfilment of orders will be subject to product availability and within certified product quality parameters. It’s our endeavour to ensure smooth online operations. However, during this period, in case of any technical challenges faced, Our Customer Care Team will assist you accordingly.
Loss / Damage in Transit
Punarnawa takes care of your product till the time it is delivered to you. We hold no responsibility if the product is accepted or signed by unauthorised receiver. If parcel arrived seal broken, damaged or tampered then accept the parcel only by writing on the manifesto of the delivery boy regarding the tampering of the package. Do not open the package until the insurer inspects the tampering. This will help us verify the claim and issue the refund; failing to do so will not entertain any refund. At the time of booking we offer you options for Insured booking and non-insured booking. If parcel is lost in transit for the insured shipment we offer you full refund. If lost under non-insured category we will not issue you a refund. Kindly note our shipments is by world best companies and with no single case of loss and damage till date.
Refer to our detail terms and conditions for more clarity on our policies.
We ship through Industry’s best-registered courier companies for orders within India as well as international orders.
International orders: delivered within 7-14 business days (It might take longer depending on the nature of your order, for details you may speak to our customer care before placing the order.)
Domestic orders: delivered within 7-14 business days. (It might take longer depending on the nature of your order, for details you may speak to our customer care before placing the order.)
Pre-orders: delivery time will be with in 30-90 days.
*Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
SHIPPING CHARGES
Domestic Shipping in India for tea, honey and spices are free above 2000 INR order value.
Domestic Shipping in India for textiles are free above 15000 INR order value.
Due to nature of volumetric shipments for the non textile items, shipping is charged as per volumetric weight slab. Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items, which are levied at the time of port entry, and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own offices in Odisha, Assam and regional warehouses.
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website or by clicking here. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on our web boutique, from the “Order Status” link under “Customer Assistance” in the website footer.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal.